Minnesota’s harsh winter weather makes home heating essential. But sometimes, life can make it difficult to balance bills and other financial obligations. Don’t worry—help is available. Understanding Minnesota’s Cold Weather Rule, as well as how to utilize it, can help you ensure your home has heat all season long. Read on to learn more.
Minnesota’s Cold Weather Rule (CWR) protects residents from having their electric or gas service disconnected during our frigid winter months, October 1 to April 30. Essentially, this state law requires utility providers to offer a payment plan to qualifying customers, which they must then make and keep for service to continue.
The CWR outlines a utility’s duties prior to disconnection. According to the Minnesota Municipal Utilities Association (MMUA), before shutting off service (between October 1 and April 30), the utility must provide the customer with:
The CWR also outlines what customers must do to prevent disconnection, which we’ll discuss in the next section.
While the CWR protects residential utility customers from losing service, there is a process to be followed. Both renters and owners can qualify for CWR protection, given that the account is in their name. If you have concerns about paying your heating bills this winter, you must:
Remember that your utility must deliver a shutoff notice before service can be cut, and they will work with you to prevent disconnection. If your service has already been shut off, they will work with you to set up a payment plan and to turn your service back on.
At Delano Municipal Utilities (DMU), customer service and satisfaction drive all that we do. Understanding Minnesota’s Cold Weather Rule and how to use it can provide crucial assistance in maintaining your home’s safety and comfort, and we are here to help.
Contact us today to learn more about CWR protection, getting started on a payment plan, or any other questions.